At Harold Q, we want you to be completely satisfied with your purchase of office chairs and related products. If for any reason you are not satisfied, this policy explains how you can return a product and request a refund.

Returns

You may return most products within 30 days of delivery for a full refund or exchange, provided the items are:

  • In their original condition and packaging.
  • Unused, undamaged, and with all original tags and accessories.

To initiate a return, please contact our support team:

Once your return request is approved, we will provide instructions on how to ship the item back to us.

Refunds

Refunds are processed after we receive and inspect the returned product. Refunds will be issued to the original payment method within 7–10 business days. Shipping charges are non-refundable, unless the return is due to a defective or incorrect item.

Exchanges

If you wish to exchange a product for a different model or color, please contact our support team. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with a photo of the issue. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Clearance or sale items (unless defective)
  • Customized or personalized products

Shipping Costs for Returns

  • For returns due to customer preference, shipping costs are the responsibility of the customer.
  • For returns due to damaged, defective, or incorrect items, Harold Q will cover the return shipping costs.

Contact Us

If you have any questions regarding refunds, returns, or exchanges, please reach out to us. We are here to ensure your satisfaction.

Harold Q
📍 767 N Limekiln Pike, Chalfont, PA 18914, USA
📧 support@haroldq.shop
📞 +1 223 529 2886